Frequently Asked Questions
Everything you need to know about your Selkie experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that final sale items are not eligible for return or exchange.
How do I track my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Afterpay and Klarna.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.
How can I ensure I select the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.